Responsible Gaming at GoKong Casino
GoKong Casino is committed to promoting responsible gaming practices. Gambling should be an enjoyable form of entertainment, not a source of financial stress or personal difficulty. This page outlines the tools, resources, and policies available to help players maintain control over their gaming activity.
Player Protection Commitment
GoKong Casino operates under the Tobique Gaming Commission licence and adheres to responsible gaming standards designed to protect players from gambling-related harm. The platform provides multiple self-regulation tools that can be activated at any time without contacting customer support. All tools are available on both desktop and mobile versions of the site.
We encourage every player to set personal limits before their first gaming session. Gambling outcomes are determined by certified random number generators (RNG), and no strategy or system can guarantee a profit. Players should only wager amounts they can afford to lose.
Self-Regulation Tools
GoKong provides the following tools to help players manage their gambling activity. All settings can be adjusted through the account dashboard under "Responsible Gaming."
Deposit Limits
Players can set daily, weekly, or monthly deposit limits. Once a limit is reached, no further deposits can be made until the next period begins.
Lowering a deposit limit takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the change is applied, to prevent impulsive decisions.
Loss Limits
Loss limits cap the total amount a player can lose within a specified period (daily, weekly, or monthly). When the limit is reached, the player cannot place further bets until the period resets. Like deposit limits, reductions apply immediately, while increases require a waiting period.
Session Time Limits and Reality Checks
Players can set session duration limits and receive periodic reality check notifications. These reminders display the time spent playing and the current session balance, helping players make informed decisions about whether to continue or stop. Reality checks can be configured to appear at intervals of 15, 30, or 60 minutes.
Cooling-Off Period
A cooling-off period temporarily restricts access to the account for a set duration (24 hours, 7 days, or 30 days). During this period, the player cannot log in, deposit, or place bets.
The cooling-off period cannot be reversed once activated. At the end of the period, the account is automatically reactivated.
Self-Exclusion
Players who need a longer break from gambling can activate self-exclusion for 6 months, 1 year, or permanently. During self-exclusion, the account is fully deactivated. Marketing communications are stopped.
Any remaining balance can be withdrawn before the exclusion takes effect. Permanent self-exclusion cannot be reversed.
Recognising Problem Gambling
Problem gambling can develop gradually. The following signs may indicate that gambling is no longer a source of entertainment and has become a concern.
- Spending more money or time on gambling than originally planned
- Chasing losses by increasing bets after losing
- Borrowing money or selling assets to fund gambling
- Neglecting work, education, or family responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying to others about the extent of gambling activity
- Using gambling as a way to escape problems or negative emotions
- Unsuccessful attempts to reduce or stop gambling
If any of these signs apply to you or someone you know, we encourage seeking professional help through the resources listed below.
External Support Resources
GoKong provides links to independent organisations that offer free, confidential support for individuals affected by problem gambling.
| Organisation | Contact | Website |
|---|---|---|
| Gambling Therapy | Online support (worldwide) | gamblingtherapy.org |
| GamCare (UK & international) | 0808 8020 133 | gamcare.org.uk |
| Gamblers Anonymous | Local meetings worldwide | gamblersanonymous.org |
| BeGambleAware | 0808 8020 133 | begambleaware.org |
Protection of Minors
GoKong Casino strictly prohibits anyone under the age of 18 from creating an account or participating in any form of gambling on the platform. Age verification is conducted during the KYC process. Players who are found to be underage will have their accounts closed immediately, and any deposits will be returned.
Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gambling websites. Recommended tools include Net Nanny, Qustodio, and built-in parental controls available on most operating systems and browsers.
Account Verification and Fraud Prevention
GoKong requires identity verification (KYC) before processing the first withdrawal. This process helps prevent underage gambling, fraud, and money laundering.
Required documents include a government-issued photo ID, proof of address, and proof of the payment method used for deposits. Accounts with incomplete verification may be subject to restrictions.
Fair Gaming
All games on the GoKong platform are provided by licensed studios that use certified random number generators (RNG). Game outcomes are entirely random and cannot be influenced by the casino or the player. RTP (return to player) values are published in the information panel of each game and represent long-term statistical averages.
Contact Us
If you have questions about responsible gaming tools or need assistance with account limits and self-exclusion, contact GoKong support through live chat (available 24/7) or email. Our team can help you configure any responsible gaming feature on your account.
FAQ
How do I set deposit limits at GoKong?
Go to your account settings and select "Responsible Gaming." Choose daily, weekly, or monthly deposit limits. Reductions take effect immediately. Increases require a 24-hour waiting period.
Can I self-exclude from GoKong?
Self-exclusion is available for 6 months, 1 year, or permanently. Activate it through the Responsible Gaming section in your account settings. Marketing will stop, and the account will be fully deactivated.
Where can I get help for problem gambling?
Gambling Therapy (gamblingtherapy.org) provides free online support worldwide. Country-specific helplines are listed in the table above. All services are confidential and available at no cost.
Is GoKong Casino fair?
All games use certified RNG technology from licensed providers. Outcomes are random and independently verified. RTP values are published for each game in the information panel.