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Privacy Policy — GoKong Casino

This Privacy Policy describes how Dreamline Ventures S.R.L. ("GoKong," "we," "us") collects, uses, stores, and protects personal data of users who access the GoKong Casino platform. By using our services, you consent to the data practices described in this policy.

1. Personal Data We Collect

We collect the following categories of personal data when you register, use our services, or contact support.

  • Registration data: full name, date of birth, email address, country of residence, preferred currency, and password.
  • Verification data: copies of government-issued ID, proof of address, and payment method documentation submitted during the KYC process.
  • Financial data: deposit and withdrawal transactions, payment method details, and transaction history.
  • Activity data: game play history, bonus usage, login timestamps, IP addresses, device information, and browser type.
  • Communication data: support chat logs, email correspondence, and feedback submitted through the platform.

2. Purposes of Data Processing

We process personal data for the following purposes.

  • Account creation, authentication, and management
  • Identity verification (KYC) and fraud prevention
  • Processing deposits, withdrawals, and bonus transactions
  • Providing customer support and resolving disputes
  • Complying with licensing and regulatory requirements
  • Implementing responsible gaming tools (limits, self-exclusion)
  • Analysing platform usage to improve services
  • Sending promotional communications (only with consent; opt-out available)

3. Disclosure of Personal Data

We do not sell personal data to third parties. Data may be shared with payment processors (to facilitate transactions), identity verification providers (for KYC), regulatory authorities (as required by law), and affiliated companies within the Dreamline Ventures group. All third-party partners are bound by data protection agreements.

4. Data Security

GoKong uses SSL encryption for all data transmissions. Personal data is stored on secure servers with restricted access controls.

We implement technical and organisational measures to protect against unauthorised access, loss, or alteration of data. Despite these measures, no system is completely secure, and we cannot guarantee absolute protection.

5. How Long We Keep Your Data

Personal data is retained for the duration of the account relationship and for a minimum of 5 years after account closure, as required by anti-money laundering regulations. Verification documents are stored securely and deleted when no longer required by law. Activity logs are retained for regulatory compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data.

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your data, subject to legal retention requirements.
  • Restriction: request that we limit the processing of your data.
  • Portability: request your data in a structured, machine-readable format.
  • Objection: object to the processing of your data for marketing purposes.

Australian players may also have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). To exercise any of these rights, contact our support team via live chat or email.

7. Cookies

GoKong uses cookies and similar technologies as described in the separate Cookie Policy available on this website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the effective date. Continued use of the platform after changes constitutes acceptance.

9. Contact

For questions about this Privacy Policy or your personal data, contact GoKong support via live chat (24/7) or email.

Last updated: July 2026